Oxygen Equipment Frequently Asked QuestionsHow long will it take for me to receive my order?7-10 business days, most orders ship the same day that the order is placed.Which methods of payment do you accept?Visa, Mastercard, Discover, American ExpressHow much do you charge for shipping?We offer a flat rate for shipping and handling for every order. S&H rates are for the 50 United States.Standard shipping rate for all orders is $6.95
Can my order be shipped to a PO box? No; all orders must ship to an address How can I be sure of the quality of the product I order?Every item we sell is guaranteed. If the product you receive is damaged or defective, please contact us and we will have the item replaced.How do I exchange or return an item?Damaged or Defective ItemsIf your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces. We work hard to make your shopping experience at OxygenEquipment.net an enjoyable one.Credit and Return TimePlease give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.Some products such as custom made items cannot be returned or exchanged unless item was received defective, damaged or broken. Canceling Your OrderIf you have placed an order and would like to cancel it, please email us, as soon as, possible. We will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time. Please allow us 10-14 days once we have received your return to process and credit your credit card. |
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