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Questions to Ask

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Discuss with your doctor what kinds of activities are best for you. To what extent can you go out from home? By knowing what activities you can do, the doctor can decide whether a stationary or portable oxygen system is best for you.

Some tips about services you may require:

• Select a supplier that gives you 24-hour service without additional charges.


• If traveling is something you are able to do, look for a company with multiple locations. They should be able to assist you in getting oxygen outside of your normal service area.


• Make sure the supplier can provide clear, written instructions regarding your use of the equipment. Do they have trained representatives to instruct you and to demonstrate the equipment when it is delivered?


• Ask for a complete breakdown of costs and verification of what your Medicare or insurance will cover. Make sure the supplier takes Medicare "assignment" (accepts what Medicare pays for services). After you have paid your yearly deductible, Medicare will pay 80%. All oxygen suppliers in the region get paid the same amount for the same prescription.


• Does the supplier have a clinician on staff to assist you if needed? Do they have a follow-up program that the doctor can order?


• Find out if the supplier provided regular routine equipment maintenance. How often do they service their equipment? Do they provide you with information on how to keep it clean? Do they provide disposable tubing needed on a regular basis? Are there any additional charges for this tubing?